Our commitment to your online banking security
Online banking fraud can happen to anyone. But to us, you aren’t just anyone. If something goes wrong, we’ll work with you to get back on track—so you have more time for everyday life.
HOW YOU CAN PROTECT YOUR ACCOUNT
Fend off banking fraud before it starts
Log in securely to your Capital One account with features such as facial recognition or fingerprint ID.
Keep tabs on your money with customized Capital One fraud alerts. Set up alerts for certain types of account activity, plus get alerts if we see something that needs a second look.
Stay aware when it comes to suspicious transactions. If a purchase doesn’t seem right, get more details and dispute the transaction.
Think someone has your debit card? Switch it to “Off” in the mobile app.
Click on a transaction online and follow the “Report a Problem” link.
Get $0 liability for unauthorized charges if your card is stolen.
Get real help from
If you think your account has been compromised, call us immediately. We’ll help you submit a claim and guide you through the process to set things right.
To report a lost or stolen debit card, or to dispute a transaction, call 1-800-655-2265. (Automated services are available 24 hours a day, 7 days a week. Customer Service Bankers are available Sunday-Saturday 8 a.m.-11 p.m. EST.)
How do I secure my Capital One account?
You can help keep your Capital One account secure through smartphone features such as facial recognition, fingerprint ID, real-time alerts, Debit Card Lock/Unlock and more. Simply sign in to your Capital One account to explore your security options.
Is it safe to use Capital One bank accounts?
As a Capital One customer, you get a wide range of fraud protection features to help you bank online with confidence—including real-time alerts, debit card protection and more. You can also call us and get real help from real people if you think your account has been compromised: